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Topic: Didn't receive board after 1.5 months, customer support ignored all (3) emails (Read 689 times) previous topic - next topic

qiiwexc

Hi,

I have made a purchase in Arduino store on December 21 and since then haven't received anything.

In the email with the invoice there was "If you have any questions, please let us know.", so I did reply (to shop@arduino.cc). A week passed - no answer.
Then I went to https://store.arduino.cc/store-support, filled in the form and submitted (I wasn't logged in then). A week later no response.
I went to the Store Support page again, logged in, filled in the form and submitted. Yet again - no response.

Now, what the hell is going on? Does customer support even exist here or what?

CrossRoads

The forum is not the Store, we have no insight into what goes on there.
Designing & building electrical circuits for over 25 years.  Screw Shield for Mega/Due/Uno,  Bobuino with ATMega1284P, & other '328P & '1284P creations & offerings at  my website.

qiiwexc

I should email their customer support then, I suppose? Oh, wait, I did that 3 times and never heard back. Jokes on me and my 40€ then, right?

CrossRoads

Sorry  qiiwexc, I never purchased from there and don't know what help to advise for you.
Designing & building electrical circuits for over 25 years.  Screw Shield for Mega/Due/Uno,  Bobuino with ATMega1284P, & other '328P & '1284P creations & offerings at  my website.

qiiwexc

Well.. At least you replied, thanks for that :)

Sorry, I was angry earlier. I have channeled my anger into that contact form and sent them a couple more emails. I'll post here if I do receive a reply eventually.

pert

Make sure their replies aren't being redirected by your spam filter into the junk mail folder.

qiiwexc

Good advice in general, but this is not my case. I don't have any filters set up and junk box is empty.

qiiwexc

Update: I did finally get attention after opening a case in PayPal. I got refund of the shipping cost, but they processed the order so fast this time, that I couldn't cancel it altogether anymore :D

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