I hear back from itead on my orders.
I order with payment via paypal.
I get an autoreply back with an order #.
I send in the gerber files with the order #
I get a replly back the files are being sent to the factory and they'll advise if any issues.
I get a follow on reply back when the boards are shipped.
A couple of weeks later they arrive, after going thru China & US customs.
If you haven't heard, send a message to wendy @ iteadstudio . com with your order # & ask what's up.