Try this as it has fixed some issues in the past.
Open "Device Manager"
Select menu "Action" -> "Add legacy hardware", then Click "Next"
Select "Install the hardware that I manually select from a list (Advanced)" -> then click "Next"
Scroll down, then select "Ports (COM & LPT)", then click "Next"
Select "Manufacturer" as your need, (in this case, I'm selecting standard type or default option) then click "Next"
Also you might need to check you computers BIOS to see if ports are enabled.
Its been an issue with windows 10 for a lot of people and its not just Arduino either.
People with a few other devices, printers etc,