No, you didn't reply to me. I asked:
pert:
Did you try to contact store support via this form:
Arduino Official Store | Boards Shields Kits AccessoriesDid you check to be sure their responses didn't end up in your junk mail folder?
You responded:
johannag:
I have e-mailed several times support@arduino.cc, store-edu@arduino.cc, admin.it@arduino.cc, and nothing
In no way did that answer either of my questions, unless by not answering my questions you meant to imply that you did neither of those things.