i wont copy and paste a 5-page long email thread i've had regarding orders placed with 'em, suffice to say, the prices are good because you're unlikely to ever get the parts.
Heh. I've always gotten my stuff. Sometimes it takes a little while if you order one of their boards (waiting on a 3.3v switching regulator board atm) but the components come fast.
Futurlec is reliable, but slow (2-3 weeks)... and the pricing is OK for small to mid size orders... it is not so cheap if you order large quantities.