I haven't ever shipped palettes but I frequently receive them and that's actually where I see the worst breakage. I think the culprit is the forklifts.
if you need to test a shipment, I would be happy to photograph what is received and re-label the package for return shipment.
Because we've been using it for many years with many couriers, including our last one that we had for several years. And the QA guy at our depot has personally visited us a number of times, checked it, watched us pack etc.This suggests fairly clearly that the problem rests with the cheaper courier you are using.So the question you have to face is whether the savings (compared to your previous courier) offset the cost and inconvenience of the breakages.I know you said earlier "you get what you pay for but you also have to be able to pay for it" - but maybe you have simply got to the unacceptable bottom?...R
no, trust me, we are nowhere near the bottom. this is reputable courier
Hi,Just reading through the thread, have your depot guys done a demographic of the damaged packages.Do you get a % more damage from customers in one part of the country to another when you look at size of orders to those areas.Being Sherlock here, your problem could be one of the handling depots in the delivery company or road route or airline or rail company.Or even a Monday work blues.Tom...
all these would be answered by the idea the OP offered in his first post. create a data logger with sensors, even GPS, and send in the same box.
Hi,True, but the OP has all this information already with invoices and returned goods, and damaged goods claims.Tom....
what do you think it would cost to put that together ?
I'm not convinced that GPS adds any value - it may not be able to receive a signal for larger periods. I reckon an RTC that allows the date and time to be recorded would be just as useful.HOWEVER ... the real answer seems to be to use the previous courier who could deliver the goods without excessive breakages....R
<snip> I came here to ask about the technical side.
this is not entirely correct.with returned goods showing damage.you do not know if it was damaged by :inside of the delivery vehicleby the driver at the customer destination.Can you say, without any reservation that the unloading at the first terminal did either 100% or 0% of the breakage ?if the results were that there was breakage at every point, then the problem is the packaging.if the results show that 100% of the breakage was at the first transfer, then you go to the company for corrective measures.I agree that if you find 90% of damage is to 3 people, you have to wonder if they are making false claims.
No offence, but I came here to ask about the technical side.
Thanks but it really isn't the answer. They are over 3 times as expensive and it simply cannot be done. They've priced themselves out of this market.