OSX 10.8 - Arduino Due - Serial ports not showing

Were you able to resolve this?

I received my Due today and it too isn't showing up in the serial port menu. Whether it is plugged in to the native usb port or the programming usb port, it doesn't appear. I checked System Information and it doesn't get listed in the device tree. Running ioreg in terminal didn't show the device either.

I thought it might have been not enough power over the usb cable so I plugged in 5v in the DC jack and still no luck.

Is there a way to reset the Due?

Any help is greatly appreciated.

EDIT:
I should add that the L led is solid along with the On led, if that means anything.

EDIT 2:
I downloaded the IOUSBFamily Log Release from developer.apple.com to see if the OS X usb subsystem could shed any light on the situation. The only console message that might be related is this.

1/26/13 7:04:58.758 PM MDCrashReportd[326]: 326:2042986880|MDCrashReportd.m:deviceAttached| ERROR: Could not get a USBMux endpoint for the device with uid b7010c79b5bb8aa7f15161ad8d5af162f5ac38af. Ignoring.

It is had to ascertain whether this message is related to the Arduino Due at all as it does show any usb id's in the message.

It looks like the Due is bricked. Can anyone tell me if there is a way to unbrick it?

Thanks again,
Greg

Anyone able to help?

Have you tried a different cable?

I tried the cable on another device and it worked fine. I bought another cable and the Due still refuses to show itself.

I guess it's time I bought the black magic probe and see if I can recover it that way. Does anyone have a link to the steps needed to reburn the boot loader?

Thanks,
Greg

If neither port is showing up, I'm not sure that indicates a bootloader issue since the ports are connected to different chips.

Neither the programming or native port is showing up. What does it indicate? DOA?

I just checked the console logs while plugging the device in

When it is plugged into the programming port, nothing is displayed. When I plug it into the native port it displays this

You might get a multimeter and check to see your rails are correct. You can probably use the ICSP header near the ATmega16u2 to check its voltages.

I suppose its possible that if one chip didn't get programmed at the factory, the other didn't. It just seems strange that neither enumerates.

I see 4.91V on the ICSP and also on the 5v pin. I also see 3.27v on the 3v pin.

I plugged it into the windows box i have and when connected to the programming port it doesn't do anything and when I plug in the native one, windows complains about the USB device having an issue.

I've just ordered the black magic probe to see if i can recover the device, if not I will send it back for replacement.

I'll keep this thread updated for the resolution.

Thanks,
Greg

Greg:
I'll keep this thread updated for the resolution.

Or you might consider starting a new thread with the resolution since it really has nothing to do with the original poster's topic.

True. Will do.

g

Hello,
i have the same Problems: ATmega 168 with a MacOX 10.6.8
PWR light is green 13 red is blinking...tried 4 different USB Cables , on Systemprofiler no Arduino device shows up .

please help :wink:

Truegrip:
i have the same Problems: ATmega 168 with a MacOX 10.6.8

No, you don't have the same problem. The due doesn't haven't an atmega168.

You likely have a board at uses a FTDI chip and so you need to install FTDI drivers.

Truegrip:
PWR light is green 13 red is blinking...

Red... So it isn't an Arduino.

it is a CB from Arduino.

green PWR-light is on / the light "13" is blinking

all is from a Arduino starter box,

as usual all this s+++t starts with frustration instead of fun XD

This thread was about the Arduino Due which runs an ARM chip. The one you have uses an ATMega chip. They use different chips for the serial ports.

I'd suggest starting a new thread for you question.

Truegrip:
it is a CB from Arduino.

What is a CB?

You said red, but I think the LED is actually Amber. Cheaply made clones use actual Red LEDs (because they are cheaper.)

Truegrip:
all is from a Arduino starter box

Then the chip can't be a ATmega168.

As Greg points out and as I did, your issue has nothing to do with this thread. You have a similar issue, but not the same problem.

I see no evidence that this was ever answered. I just purchased a Due for the extended IO.. Seems that I may have been Hosed, as I am having this problem also. And documentation is pretty horrible.

I had this same issue. However, my issue was the USB mini B cable was not working. Swapping the cable fixed the issue!