Great PCB House for Prototyping

trying to 'weed' through to some facts here...

1.) you havent ordered from itead in over a year? is this correct? (Im unclear)

2.) what exactly (if any) were the problems with your board(s)?

quality?
cost? (confusing for large qty)?
shipping time?
costs that changed per person you talked to? (that would be a bit bothersome to me as well)

Im (again) unclear.. as to what was the 'con' when YOU used itead?

I just ordered 3 new designs/pcbs from them (itead)..