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Topic: Arduino UNO board lacking quality (made in Italy by Arduino.cc) (Read 477 times) previous topic - next topic

rsfoto

Hi,

Anybody knows how to contact the producers of the Arduino UNO boards ?

I just purchased two of them in Mexico and the quality is not satisfactory.

I would like to send them a few photos of the last 2 boards I purchased and maybe they change a bit their quality control.

This is a production issue and not an issue with the guy who sold them to me in Mexico. The packaging was closed.

regards Rainer


vinceherman



pert

#4
Nov 14, 2017, 11:02 pm Last Edit: Nov 15, 2017, 03:35 pm by pert Reason: Update embedded image links
rsfoto's pictures:





rsfoto

Here they are again

Sorry for deleting the first batch

srnet

I just purchased two of them in Mexico and the quality is not satisfactory.
Who in mexico did you buy them from, and have you contacted them ?
$50SAT is now Silent (but probably still running)
http://www.50dollarsat.info/
http://www.loratracker.uk/

Wawa

I use those DC sockets on different circuit board designs, and it's not easy to line them up exactly
(I do have a reflow oven).
A problem if you use custom milled faceplates.
It can be easilly fixed by re-heating the solder of one or two pins of the socket, and move the socket in position.
There is a bit of flex in those sockets, so you can move it a mm or so without reflowing.

The residue looks bad.
It shouldn't be there on official/expensive boards.
You can wipe it off with a cotton bud dipped in alcohol, but it shouldn't be needed.
Contact the seller.
Leo..

 

rsfoto

Who in mexico did you buy them from, and have you contacted them ?
Hi srnet,

It makes no sense to contact my Mexican seller as they came in sealed antistatic bags.

It is not a big deal I just expected better. Thye work and that is important but if one buys the original ones, one should get better.

About the connectors I agree but a quick check with a simple tool, for example some board as I made makes the QC better.

Question: How does one put in images which are seen as Pert did. I deleted my previous post with the images as I thought I had posted it twice and then I realized that Pert did put them in another way. Sorry Pert.

regards Rainer

pert

No worries about breaking the embedded images I've fixed it. I only did that so that other forum members could easily view your pictures without needing to download them. I have taken the URLs from your attached images so that's why they broke when you removed the attachments. You can find a guide for how to attach and embed images in one post here:
http://forum.arduino.cc/index.php?topic=364156.0

I can understand about the connector being off and it would probably be a good idea to add more tolerance to your PCB if you do another design but that residue is definitely not what you expect to see after paying good money for an authentic Arduino.

MarkT

I doubt there was any specification for connector positioning in the first place... If you design an
enclosure base it on measurements from an official enclosure, not an official board.
[ I will NOT respond to personal messages, I WILL delete them, use the forum please ]

srnet

It makes no sense to contact my Mexican seller as they came in sealed antistatic bags.
It makes every sense to contact the actual seller as in most countires its the person who sold you something that is responsible for the goods and the original manufacturer has no responsibility to you. 

Out of interest, how are you sure the parts you bought from your Mexican supplier are geniune ?
$50SAT is now Silent (but probably still running)
http://www.50dollarsat.info/
http://www.loratracker.uk/

hammy

To me they don't look like genuine boards or maybe not new. Check against this :

https://www.arduino.cc/en/Products/Counterfeit

promacjoe2

I would have to agree, looking at those boards, compared to the website given above, Everything that I see tells me they are fake. If you purchase them as genuine Arduino's, you need to contact your supplier. It is your supplier's responsibility to make sure they are not selling fakes. It is one thing if your boards are marked as not being genuine Arduino's, It is a whole different story when they tried to pass them off as genuine Arduino's. This introduces an element of fraud.

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