XBee S2

I got a Xbee have install driver, unable to communicate with the modem using X-CTU
keep prompt error ask me to press and release reset switch. Dialog Box should close within
10 Seconds after switch is released.

I have set the following:
Baud: 9600
Flow Control: None
Data Bits: 8
Parity: NONE
Stop Bits: 1

May I know where is the error?