Little Help Guys! Arduino Programming

Suggest you step back from the problem and describe what you're trying to achieve. On one side of your solution you have a keypad that looks like a conventional phone keypad. It looks like you want to use this like a conventional phone keypad. Ignoring for the moment the magic that has to occur to figure out what character is being generated based on key presses, what is ultimately going to happen with the result - what's it for?