Can't read Atlas Scientific colour detector

Using Arduino Sensors
28

Sorry for bumping the post and thanks for checking, but I am having the same problem with atlas ENV-RGB color sensor, I tried the code provided from the manufacturer websitehttps://www.atlas-scientific.com/product_pages/sensors/env-rgb.html and it did not work, also I tried all of the codes provided in this post and the last one seems working somehow:

#include <SoftwareSerial.h>

SoftwareSerial mySerial(1, 0);  

void setup()  
{
  Serial.begin(38400);
  Serial.println("Start color sensor");

  // set the data rate for the NewSoftSerial port
  mySerial.begin(38400);
  mySerial.print('C');
}

void loop()
{
  if (mySerial.available()) 
  {
    unsigned char c = mySerial.read(); // <------------ added unsigned char
    Serial.print("<");  
    Serial.print(c, DEC);  
    Serial.print(">"); 
    if (c == ',') Serial.println(); // split the R G and B
    if (c == 13) Serial.println(); // extra newline
    

  }
      delay(300);
}

The above code gave me:

Start color sensor
<255><97><114><116><32><99><111><108><111><114><32><115><101><110><115><111><114><13>
<10><60><50><53><53><62><60><57><55><62><60><49><49><52><62><60><49><49><54><62><60><51><50><62><60><57><57><62><60><49><49><49><62><60><49><48><56><62><60><49><49><49><62><60><49><49><52><62><60><51><50><62><60><49><49><53><62><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60><60>

I keep getting these values whether the sensor is connected or not..and every time I get the same exact values..

Can someone explain or help please (I am using both UNO R3 and Mega 2560)

this is my first post, but I've been around this forum for quite some time : )

Thanks!