garrettlynch as "Coding Badly" mentioned I am in the position to force them to send you a replacement or face consequences.
I'll give them a chance to fix it and I'm sure they'll come around.
OTOH We remove distributors on a regular basis if they do not perform to the standards we expect. It's the difference between buying a random clone on ebay and having a network of distributors that are bound to certain contracts.
m