eried:
mmm so I think your problem is another application running in your machine. I can try to help you if you want via teamviewer
While running the IDE with the Arduino plugged in, this is the tasklist:
Image Name PID Session Name
========================= ======== ================
System Idle Process 0 Services
System 4 Services
smss.exe 284 Services
csrss.exe 428 Services
wininit.exe 512 Services
csrss.exe 528 Console
services.exe 560 Services
lsass.exe 584 Services
lsm.exe 592 Services
winlogon.exe 668 Console
svchost.exe 732 Services
svchost.exe 808 Services
MsMpEng.exe 924 Services
svchost.exe 988 Services
svchost.exe 112 Services
svchost.exe 340 Services
svchost.exe 420 Services
DockLogin.exe 1040 Services
svchost.exe 1148 Services
spoolsv.exe 1372 Services
svchost.exe 1400 Services
armsvc.exe 1524 Services
httpd.exe 1548 Services
k9filter.exe 1604 Services
UACProxy.exe 1632 Services
svchost.exe 1664 Services
httpd.exe 1988 Services
LMS.exe 372 Services
mysqld.exe 2528 Services
NACAgent.exe 2564 Services
SacNetAgent.exe 2688 Services
SftService.exe 3040 Services
sftvsa.exe 2028 Services
taskhost.exe 3024 Console
svchost.exe 3004 Services
vmnat.exe 3116 Services
WLIDSVC.EXE 3336 Services
explorer.exe 3348 Console
dwm.exe 3388 Console
sftlist.exe 3564 Services
WLIDSVCM.EXE 3644 Services
vmware-authd.exe 3708 Services
vmnetdhcp.exe 3764 Services
vmware-usbarbitrator64.ex 3792 Services
CVHSVC.EXE 3196 Services
NisSrv.exe 3416 Services
svchost.exe 4228 Services
STService.exe 4460 Console
Toaster.exe 4524 Console
SynTPEnh.exe 4600 Console
SynTPHelper.exe 1976 Console
igfxtray.exe 4564 Console
hkcmd.exe 4372 Console
igfxpers.exe 4768 Console
msseces.exe 4812 Console
RAVCpl64.exe 3544 Console
SacReminder.exe 4732 Console
googledrivesync.exe 5084 Console
SearchIndexer.exe 4876 Services
StikyNot.exe 4312 Console
RoxioBurnLauncher.exe 4304 Console
WebcamDell2.exe 936 Console
sprtcmd.exe 5132 Console
jusched.exe 5168 Console
AdobeARM.exe 5200 Console
NACAgentUI.exe 5208 Console
SSScheduler.exe 5652 Console
DellDock.exe 5680 Console
Dropbox.exe 5688 Console
googledrivesync.exe 5780 Console
sprtsvc.exe 3140 Services
UNS.exe 4300 Services
wmpnetwk.exe 4000 Services
SeaPort.EXE 1324 Services
wlanext.exe 2716 Services
conhost.exe 8100 Services
mscorsvw.exe 8164 Services
chrome.exe 11856 Console
chrome.exe 15980 Console
wuauclt.exe 8040 Console
chrome.exe 18924 Console
chrome.exe 15484 Console
chrome.exe 20308 Console
taskhost.exe 18984 Console
chrome.exe 20468 Console
chrome.exe 15680 Console
chrome.exe 17876 Console
cmd.exe 16120 Console
conhost.exe 2680 Console
audiodg.exe 14988 Services
WmiPrvSE.exe 20008 Services
javaw.exe 17580 Console
tasklist.exe 20020 Console