I'm glad you got help. They finally, after more emails telling me to check the wiring, agreed to allow me to return it so they could look at it. Now they want almost $500 to ship it back. I filed a dispute with PayPal, and am waiting for an outcome from that. They were telling me they couldn't refund after two weeks, and I didn't contact them for a month, even though I was on the forum two days after I received it. It was only after a month of no-help here that I got a support email address, and they are telling PayPal that's when I first contacted them.
They claim to have a 2 year warrantee, I guess that word means something different in Italian.