I on the other hand have not had the same issues at all with itead. My last shipment of 50 boards arrived with nothing but automated messages, with the first received during their recent break giving the order # - then notification of factory acceptance of the files - and a third with tracking #.
Itead can do custom shapes also, they made board that designed with one radius at the top, another at the bottom, notches to go around posts in two different places, and a couple of screw holes for mounting. Whole thing looked like a slice of frisbee with holes punched in it to fit inside a motor drive case.