I'll email the persons in charge next time to not include Names layers in their silk screen.
It's tempting to just send BRD files to board houses but, as you've seen, you're never quite sure what you're going to get. I'd recommend putting a little time into some Eagle tutorials on using the CAM processor and generate your own Gerber files. Then you know exactly what you're getting!
BTW, I just checked on EAGLE, there are two things I can change, Name, and value. If you're using EAGLE, you would use both, right, like Name=R1, Value=2K.
Right. The Name shows up on the tNames layer (should be on the silkscreen) and the Value shows up on the tValues layer (should NOT be on the silkscreen....generally...it's always up to you).
Now that's if the part has been drawn properly. There are a lot of "hobbyist libraries" out there that do not follow this standard, so be warned.
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The Aussie Shield: breakout all 28 pins to quick-connect terminals