Arduino Mega serial port not detected

It seems that the ATmega16U2 chip to handle the communication between the USB and the 2560 microcontroller is blown.
http://arduino.cc/en/Main/arduinoBoardMega2560

If the sketch is running, you could program your sketch using a programmer and the ISCP header. That si a way to program the 2560 microcontroller without the USB communication.