Overall I still gives 2 thumbs up for the Arduino team. Though I had a less than perfect product delivered, I consider it a temporary problem and I am sure things will be fixed in the supply channel fairly quickly.
I am simply stating that they have occurred to add creditability to the original poster (not an isolated incident). I am sure most of us have the required skills to fix the anomalies. In my case, I was able to apply some heat and give things a yank in the right direction. 
I can't wait to see what they give us next !!
go team go