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Topic: Website Support Email dead? (Read 618 times) previous topic - next topic

fixit9660

I'm trying to change my Forum Account Password. I go to my picture top right, select Profile and I get directed to a webpage https://id.arduino.cc/ and I just get a plain white page saying "Loading....."

Also the Website support email account webmaste@arduino.cc is dead. "<webmaste@arduino.cc> failed: arduino.cc:
    550 5.1.1 The email account that you tried to reach does not exist."

pert

It was a bit slow to load but my profile page did load fine.

The email should be webmaster@arduino.cc. Not webmaste@arduino.cc. Did you see it written as webmaste@arduino.cc on the website somewhere?

dougp

#2
Nov 19, 2017, 12:28 am Last Edit: Nov 19, 2017, 12:29 am by dougp
I have the same problem with IE, works fine via Chrome.


fixit9660

Ahh, mea culpa, I do apologise. I must have gotten a little over enthusiastic editing the webmasters email address when I copied from the website replacing the "(at)" with the @ symbol.

I'm using Internet Explorer v11 fully patched and up to date. I've tried viewing the profile in "Compatability Mode" too but with the same results.

smellai

Hi @fixit9660,
you are right, profile page doesn't work for IE11, we'll fix it as soon as possible. In the meantime you can change your password using the form at https://auth.arduino.cc/reset/
Thanks for your report!

fixit9660


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