Not knowing about this device, I would first see if I was getting an output form the encoder.
Would you confirm with a scope that the signal going to the Arduino is indeed there?
Also, show us your schematic for this project.
Not knowing about this device, I would first see if I was getting an output form the encoder.
Would you confirm with a scope that the signal going to the Arduino is indeed there?
Also, show us your schematic for this project.