GsmScanNetwork does not work!

I am using an arduino mega and GSM shield 2 together, but it does not work. I have followed the required jumper from pins 2 and 10, and have derailed the header from pin 2. when ever I upload the sample prog, in the serieal monitor it gets stuck on Gsm Scan network. Please help, been trying to solve the issue my self but nothing seems to work.