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1  Using Arduino / Installation & Troubleshooting / Re: Problem Connecting Arduino Mega 2560 R3 on: November 22, 2012, 06:55:45 pm
Hello,

I would like to thank everyone for your help and time. However, I've found out the problem was the damaged item; I bought another one and everything is running smoothly now.

Thanks anyway!

I am locking this thread/topic as I no longer need help.
2  Using Arduino / Installation & Troubleshooting / Re: Problem Connecting Arduino Mega 2560 R3 on: November 18, 2012, 01:43:13 pm
Thank you for your comment.

I opened the device manager and the VID/PID is as follows: usb\vid_2341&pid_0042.

I'm awaiting for your answer. Thanks in advance.
3  Using Arduino / Installation & Troubleshooting / Problem Connecting Arduino Mega 2560 R3 on: November 18, 2012, 11:49:34 am
Hello,
After having bought the product mentioned in the title, I tried connecting to a Windows XP SP3 laptop, but the computer did not detect it. I repeated the experiment on different devices with the following operative systems: another computer running WinXP SP3, a computer running Windows 7 and a Macintosh running OSX 10.5.8. None of these detected the Arduino. The experiments were made with two different cables which have been functioning with other peripherals.

Next, I tried to force Windows XP to detect the hardware and installed the drivers provided by ide 1.0.2. By the end of the installation, I was shown the error code 10 (This device cannot start) and the following was on the system information page:

Quote
Device: Arduino Mega R3 (com6)
PNP Device ID: ROOT\UNKNOWN\0000
Error Code: This device cannot start

I verified the Windows registry and found the key (RumOnce)as already suggested on another topic of the forum.

I would be glad if anyone could help me with this problem.
Thank you for your attention.
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