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Topic: Arduino uno on Windows 7 32 bit, that device cannot start ( code 10) (Read 5 times) previous topic - next topic

ravi_pathak123

Hi,

Tried to install Arduino uno on Windows 7 32 bit, get the error "This device cannot start (Code 10)" , are there any jumper settings on the board to be done ?


The log in C:\Windows\inf\setupapi.dev.log  is attached:


eried


Hi,

Tried to install Arduino uno on Windows 7 32 bit, get the error "This device cannot start (Code 10)" , are there any jumper settings on the board to be done ?


The log in C:\Windows\inf\setupapi.dev.log  is attached:




Board Works in another PC?
My website: http://ried.cl


Louis Davis

Can you attach the setupapi.dev.log?

You attached the app log

eried


tried on my laptop, doesn't work


If driver is installed by you = means board may have some problem. Otherwise I recommend you to use http://arduino.cc/forum/index.php/topic,118440.0.html and in the setup process it will install the drivers, then try again.
My website: http://ried.cl


Louis Davis

How are you installing the driver?

The log indicates you are doing a "force" install and you are pointing it to the Arduino USBSerial.inf file.

First, you should not need to do a force install.
Second, you are forcing it to use the wrong file.

The following procedure will help you install the drivers for your Arduino board on Windows:

Go to Device Manager
Right click the Arduino device in Device Manager
Select Update Driver Software
Select Browse my computer for software
Click Browse button
Select the Drivers folder under the location of your Arduino software installation. (Do not select the FTDI folder inside the Drivers folder)
Click OK
Click Next

ravi_pathak123

I did exactly the same thing for more that 10-15 times but without any results, last time i attached the log with some data deleted because it was too big, PFA the full zipped log

Louis Davis

Here is the relevant section from the log on my system.

Notice the first line from my log snippet:
[Device Install (DiShowUpdateDevice) - USB\VID_2341&PID_0001\64932343738351410122]

This is the device that it is installing the drivers for. It is a USB device with the Arduino UNO VID/PID

In your logs it shows your are trying to install the drivers for:
[Device Install (DiInstallDevice) - ROOT\PORTS\0000]

This does not seem correct.

What device shows up in Device Manager when you have the Arduino connected to the system? Can you attach a screen shot of the Device Manager with it connected?

Code: [Select]
[Device Install (DiShowUpdateDevice) - USB\VID_2341&PID_0001\64932343738351410122]
>>>  Section start 2012/09/08 11:07:08.253
     cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\system32\compmgmt.msc" /s
    dvi: {DIF_UPDATEDRIVER_UI} 11:07:08.268
    dvi:      No class installer for 'Arduino Uno'
    dvi:      Default installer: Enter 11:07:08.268
    dvi:      Default installer: Exit
     
     ...

    ndv: {Update Driver Software Wizard exit(00000000)}
<<<  Section end 2012/09/08 11:08:03.137
<<<  [Exit status: SUCCESS]

ravi_pathak123

I can give access of my machine to u thru teamviewer.....is it fine?

wizmotr

I had the same problem, searched all the forums and then thought, "Maybe I have a bad USB cable?" (It's a brand new cable that I bought with the board). Turned out that swapping it with another cable I had on hand solved the problem.

Reinstalled the drivers and this time I didn't even need to force the install to "Add legacy hardware."


laubwolf

Thanks wizmotr, trying another USB cable did the trick for me as well  :)

RafaelBernabeu

i change so many cables and my problem is not solved... plz help!

cabbi


mfreeman3769

I have same problem, but 3 cables (older) are all behaving the same way. One has to force insta;; the inf. Seems Windows does not detect the Arduino properly.

I have brand new Genuine (italy) Arduino Uno rev3) and Windows 8.1 - Driver installs, but Code 10 afterwards.


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