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Author Topic: Arduino uno on Windows 7 32 bit, that device cannot start ( code 10)  (Read 4686 times)
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Hi,

Tried to install Arduino uno on Windows 7 32 bit, get the error "This device cannot start (Code 10)" , are there any jumper settings on the board to be done ?


The log in C:\Windows\inf\setupapi.dev.log  is attached:


* setupapi.app.log (291.78 KB - downloaded 62 times.)
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Hi,

Tried to install Arduino uno on Windows 7 32 bit, get the error "This device cannot start (Code 10)" , are there any jumper settings on the board to be done ?


The log in C:\Windows\inf\setupapi.dev.log  is attached:



Board Works in another PC?
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tried on my laptop, doesn't work
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Can you attach the setupapi.dev.log?

You attached the app log
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tried on my laptop, doesn't work

If driver is installed by you = means board may have some problem. Otherwise I recommend you to use http://arduino.cc/forum/index.php/topic,118440.0.html and in the setup process it will install the drivers, then try again.
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PFA the setupapi.dev.log file

* setupapi.dev.log (80.13 KB - downloaded 50 times.)
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How are you installing the driver?

The log indicates you are doing a "force" install and you are pointing it to the Arduino USBSerial.inf file.

First, you should not need to do a force install.
Second, you are forcing it to use the wrong file.

The following procedure will help you install the drivers for your Arduino board on Windows:

Go to Device Manager
Right click the Arduino device in Device Manager
Select Update Driver Software
Select Browse my computer for software
Click Browse button
Select the Drivers folder under the location of your Arduino software installation. (Do not select the FTDI folder inside the Drivers folder)
Click OK
Click Next
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I did exactly the same thing for more that 10-15 times but without any results, last time i attached the log with some data deleted because it was too big, PFA the full zipped log

* setupapi.dev.rar (221.29 KB - downloaded 26 times.)
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Here is the relevant section from the log on my system.

Notice the first line from my log snippet:
[Device Install (DiShowUpdateDevice) - USB\VID_2341&PID_0001\64932343738351410122]

This is the device that it is installing the drivers for. It is a USB device with the Arduino UNO VID/PID

In your logs it shows your are trying to install the drivers for:
[Device Install (DiInstallDevice) - ROOT\PORTS\0000]

This does not seem correct.

What device shows up in Device Manager when you have the Arduino connected to the system? Can you attach a screen shot of the Device Manager with it connected?

Code:
[Device Install (DiShowUpdateDevice) - USB\VID_2341&PID_0001\64932343738351410122]
>>>  Section start 2012/09/08 11:07:08.253
      cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\system32\compmgmt.msc" /s
     dvi: {DIF_UPDATEDRIVER_UI} 11:07:08.268
     dvi:      No class installer for 'Arduino Uno'
     dvi:      Default installer: Enter 11:07:08.268
     dvi:      Default installer: Exit
     
     ...

     ndv: {Update Driver Software Wizard exit(00000000)}
<<<  Section end 2012/09/08 11:08:03.137
<<<  [Exit status: SUCCESS]
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I can give access of my machine to u thru teamviewer.....is it fine?
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I had the same problem, searched all the forums and then thought, "Maybe I have a bad USB cable?" (It's a brand new cable that I bought with the board). Turned out that swapping it with another cable I had on hand solved the problem.

Reinstalled the drivers and this time I didn't even need to force the install to "Add legacy hardware."

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Thanks wizmotr, trying another USB cable did the trick for me as well  smiley
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i change so many cables and my problem is not solved... plz help!
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