You will get a more reliable answer if you post a better description or a link to the actual device.I'm using the address marked on the back of the I2C on the LCD, 0x27.
If the manufacturer of the I2C adapter (I assume you are using one) has not obliterated the IC part number then we should also have this information. For example, if the chip on your I2C interface board is a PCF8574A then the I2C address is 0x3F, if it is a PCF8574 (without the 'A' suffix) then the I2C address is 0x27. The two devices are identical except for the I2C address.
If the manufacturer has obliterated the part number then complain to SainSmart.Don