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[on:]

First off -

Operating system - windows 7 64 bit
Board - Arduino Uno rev3

I have never been able to upload to board, initially trying to upload blink example

Message displayed -

With verbose - avrdude.exe: usbdev_open(): did not find any USB device "usb"

Otherwise - it says serial port com1 not found

I am using Arduino ERW 1.0.3 IDE and the Tools>Serial Port option is grayed out.

I have checked the device manager and the board is not recognized. There is no "ports" option and it seems as though the device is being recognized as "Quest Software USB Device" under the USB controllers menu

I tried to upload the drivers as described in other posts, but when I try to install the Uno Rev3, or Uno, or USBSerial it says

"The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems"

I am able to download the FTDI drivers but that didn't help and I'm sure was a dumb move.

Finally - the green "on" led is on and the orange led next to "L" to the left of the arduino symbol is on which I've read indicates the presence of a bootloader.

Thanks,
Scott
 

[Reply #1 on:]

Finally - the green "on" led is on and the orange led next to "L" to the left of the arduino symbol is on which I've read indicates the presence of a bootloader.

On or blinking?  A newly bootloaded chip will blink the "L" LED.  Do you have another USB power source that you can plug your UNO into (Cell phone wall wart, etc)?  If it starts blinking the "L" LED, then the bootloader should be good.  Next, I would check for another USB port on you PC.  If you have a USB Hub, it can help get the Arduino off of COM1 as well.  Another klug is to leave the UNO plugged in and restart windows.

[Reply #2 on:]

Thanks for the reply,

The orange led is blinking, I haven't tried it with a different power source so i can't comment on that.

[Reply #3 on:]

If it is blinking, then we just need to get Windows and your PC hardware to talk to the Arduino.  Does it make any PC sound when you plug the Arduino into the PC?

[Reply #4 on:]

Yes it does, it shows up in the device manager as "Quest Software USB Device". I know this because when I remove the board and the device manager refreshes, the Quest device is gone.

[Reply #5 on:]

Try moving the Device from COM1 to COM5, Properties->Port Settings->Advanced...

[Reply #6 on:]

Sorry for the delayed response,

One of the problems is that the board does not show up under ports and therefore I don't have a ports option in my device manager. Also, the serial port option in the Arduino IDE is grayed out.


Thanks again

[Reply #7 on:]

it shows up in the device manager as "Quest Software USB Device".

Isn't Quest software related to virtualization? Maybe you should try to disable USB virtualization.

[Reply #8 on:]

spatula, you were right

I uninstalled quest vWorkspace USB hub and now the board is recognized and shows up in the IDE

Thank you spatula and spcomputing for the help

[Reply #9 on:]

spatula, you were right

I uninstalled quest vWorkspace USB hub and now the board is recognized and shows up in the IDE

Thank you spatula and spcomputing for the help

Hello Spatula (or whomever can help), I have a similar problem, but mine is found under "Other Devices/Unknown Devices".  I can't seem to get it to recognize the ".inf" file when I try to update the driver for that device.  I believe I have done everything that was suggested in the forums.  I'm running Windows 8 on my laptop and it still shows the "Serial Port" section grayed out.  I have uninstalled and reinstalled the "ERW" version with the "signature trick" that was suggested as well.  And no luck yet.  Any help would be greatly appreciated. 
 
p.s.  One observation I have made is that, upon reboot of my laptop, the BUB card is getting TX/RX signal.  It just doesn't seem to get past the BBB.  Just short of trying another machine/system (with different OS), I'm currently stuck.  I would like to use my laptop though. 

[Reply #10 on:]

I would say that if you see it under Other/Unknown devices it is still a driver problem, but I'm afraid Vista is the most recent version of Windows I am familiar with (and I'm not using Arduino on that).

[Reply #11 on:]

The Arduino team has created a version of the signed drivers for Win8.
This will be included in the next version of the IDE, but you can download it from here:

http://downloads.arduino.cc/arduino_drivers_win_signed_test1.zip

[Reply #12 on:]

Thanks for the replies gents.  I have d/led the file provided, and try to update the driver using that file.  I had no success.  Windows is still not recognizing it.  I will keep trying things, but I still can't get the driver loaded...odd.  I must be doing something wrong. :/

[Reply #13 on:]

So I'm uninstalling both the Arduino 1.0.3 and ERW 1.0.3 versions of s/w.  I will reinstall with the new certified driver and see if that works.  

Questions:  Do I need both the Arduino 1.0.3 and the ERW 1.0.3 versions.  Or is the ERW a standalone?  If I have both installed, will it cause a conflict? I will try to just install ERW version by itself.  If that doesn't work, then I will try just Arduino 1.0.3.  Then if that doesn't work, I will try both together.  And does it matter if Arduino 1.0.3 are in the same directories?  I had them in separate directories.  If they are standalone (which it appears), then I don't see a problem. But if there is some file sharing (between Arduino 1.0.3 and ERW version) going on, then perhaps I need them all under the same directory...not sure.  Anywho, any additional help is greatly appreciated.  Sorry for the double post, I just wanted to be thorough.

[Reply #14 on:]

UPDATE:  I have uninstalled all the Arduino s/w.  I have reinstalled the ERW 1.0.3 version and copied the "certified driver" files (2 of em) to the "drivers" directory and still the "serial port" is grayed out.  I.e.  drivers still are not loading/being recognized.  Any additional suggestions on resolving this issue?  I'm about tapped out of ideas at this point.  I have been working on this for about day and 1/2. Thanks again for any help that you can provide.