It's not that strange, I don't think I've ever seen a single issue of this nature addressed, or even acknowledged, by the powers that be.
Looks like you were right Rob. Not a single Admin responded to my PM, or commented on my post about the document expired error. I guess they just don't give a damn about members reporting problems. But it's funny, if you look down the lists of posts on this board you can see they lock threads and move them, so they must be reading the board. Hmmm ...
But that isn't going to stop me from commenting on problems I see with this forum.
And now for my short treatise on SMF's moderating system, for those that are interested.
There are 8 Global moderators on this forum, and no board moderators (if there were, they'd be listed on each board)
Four of the Globals are very active -
Name - Position - Date Registered - Posts
AWOL Global Moderator 2009-02-25 17733
Coding Badly Global Moderator 2009-04-15 9497
CrossRoads Global Moderator 2010-08-21 15175
Nick Gammon Global Moderator 2010-12-31 12905
Four of them are not active at all. Taking into account the length of time they've been registered, it seems they have lost interest in moderating -
michael shiloh Global Moderator 2009-03-24 37
Federico Vanzati Global Moderator 2009-03-26 1077
Yot Global Moderator 2009-10-05 287
UweFederer Global Moderator 2011-03-27 4
So for all practical purposes, there are only four Global Moderators, and no board moderators, for a forum of this size -
1136364 Posts in 139356 Topics by 128500 Members.
SMF has a heirarchy set up that, when used, makes the life of everybody a lot easier.
We have these top ranks -Administrators
It should be used like a police force. You have the Chief(s) of police (Admins), the captains (Globals), and the cops on the beat (board Mods). In this case the forum owner would be the Mayor. The police chief(s) (Admins) should never be doing the work of moderating. All they do is manage the police force and hire and fire other mods and twiddle with the forum settings. They also work with the Mayor (forum owner).
The Global Mods manage the board moderators and determine what actions to take when serious violations of forum policy happen. They can, if given the permissions, edit members profiles and do some other things to enforce the rules, ban members, and so on. In a pinch they can do the menial work of moving and splitting threads, but that's not their primary job function.
The board Mods are the cops on the beat. They do most of the work of moderating. They make sure that the posts for each board are on-topic and manage each board. They split threads, move threads, respoond to Report to Moderator actions, get involved in threads when they veer off-topic, and so on.
If you have a very small forum, it's OK to use Global Mods to police the entire forum, because it's not efficient to assign members to each board if your membership is very small. In fact if it's very small the Admin will do the same thing. That's just the way it goes.
But for a large forum (and this one is huge) you need to set up the moderating system the proper way. You should have board moderators on each board to handle all the little things that happen inside each micro-community (each major board). Another thing to consider is the global activity of the forum. If it's truly a world-wide audience, you need moderators awake spanning all the global time zones.
IMHO, this forum is way too big, WAY to big, to be policed primarily by a few Global Moderators, and as I said Administrators are not supposed to be moderators. My guess is that it just evolved that way from years ago. But looking at it now, it needs to have it's moderating hierarchy gutted and set up the way SMF is meant to be set up. It's just way too busy to be run like this.