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Author Topic: Where did you lose your packages? Who's lost packages as buyer/seller?  (Read 2593 times)
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Central MN, USA
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As seller, I've lost packages sent from USA to Germany, India, and Italy, so far (two packages more recently). I wanted to know if
1) as a seller you also lost packages, sent from where to where
2) as a buyer you didn't receive packages, sent from where to where

I hate to impose higher shipping charge for express mail but I can't afford losing $100 packages here and there. I have to refund the buyer.

So list of package lost:

USA->Germany first class mail (as seller)
USA->India first class mail (as seller)
USA->Italy first class mail (as seller)
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Left Coast, CA (USA)
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I've been a on-line buyer a long time now, mostly e-bay but many other sites also. Maybe 1,000 purchases, hard to guess over so many years, but I have never had a shipment go missing from the U.S. or from overseas. Maybe I've just been lucky.

Lefty
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Maine
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I havn't lost any yet, which is worrying me. Every package that makes it to its destination increases the chance that the next one wont, lol.
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I havn't lost any yet, but a couple have taken several weeks to arrive via USPS to foreign countries.  Held up in in-country Customs seems to be the cause.
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Central MN, USA
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Every package that makes it to its destination increases the chance that the next one wont, lol.

Not unless someone is keeping a count smiley
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Central MN, USA
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I havn't lost any yet, but a couple have taken several weeks to arrive via USPS to foreign countries.  Held up in in-country Customs seems to be the cause.


You ship priority or express?
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Maine
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I havn't lost any yet, but a couple have taken several weeks to arrive via USPS to foreign countries.  Held up in in-country Customs seems to be the cause.


Ya know, I make and sell fake bombs, and I have never had a problem with customs. I think they just choose people at random.
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"priority or express"
Which ever one has the lower international shipping cost.
I shipped to India recently, the receiver suggested I spend $10 more next time and go with FedEdx.
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I am in Brazil. Over last 2 1/2 years I made 119 purchases from the USA, Ireland, UK, Hong Kong and China (I have every single one documented, so my number is accurate!)

Of all those times, only once a package was misplaced by the Brazilian postal service. According to international laws, any package is property of the sender/shipper until delivered at the destination.

In that one case the package was from DealExtreme (Hong Kong), and they re-sent me the items. After 6 months, which is the time the Brazilian postal service (aka "Correios") officially considers a package as lost, DX was able to get a full refund from Correios for the value of the goods in the packages.

The Brazilian customs only inspects packages with a declared value of US$ 50 or more, and they just charge you the taxes and the package is cleared for pick up (when a package is taxed, it is not delivered... you have to pick up at the nearest post office and pay the taxes). That has happened to me about 1/5 of the times.
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I don't think, as a buyer, I have ever not received a package. One took a very long time because they had addressed it to Austria rather than Australia.

A couple of years ago one was very late, so I complained and they re-shipped it. The package finally turned up about three months later. I contacted the seller and offered to return it, but we agreed the shipping cost exceeded the value of the package.
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Central MN, USA
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Wow, either you are all very lucky or some of my customers are not telling the truth  smiley-roll-blue
I've lost 4,5 packages since I started shipping internationally. No package was lost within USA, thanks to paypal free delivery confirmation (?!). So about 2 per year but recent 6 months have seen 3 lost packages. I'm pretty concerned.

When I do a project as consultant, I always ship priority or per request and put insurance on them (sometimes $1K value). That's because they can afford the charge. Not with someone buying a $30 kit.

CrossRoads, does international flat rate priority have insurance or tracking as options at all? I'd be unwilling to ship UPS/FeDex/DHL etc. I live in a small city. There is one post office. These chain stores are spread out across a 10-15 mile radius and I get off at 5pm. If I get off early I can make it to the post office, that's it.
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 I have bought from Ebay many times with no problems from both US and International locations.

 I have sold only a few items and the only place I had trouble with was Australia because I think I did not get the addressing proper on the package. In my case the package was held-up in customs and the buyer was able to get the package after a few weeks of delay.
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Everything I've ever ordered has arrived (mostly domestic U.S.).  I believe the longest anything has taken was three weeks; a T-shirt from Norway.

I used to sell a shareware component.  I can tell you there are definitely thieves in the world.  I find it truly amazing that people tried to steal a $10 component.  (Huh.  I just remembered.  The Norway T-shirt was actually payment for the component.)
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Sending to UK makes me nervous. I've lost a couple of packages going there. They need to get their act together there.
Even my UK customers tell me their own Royal mail sucks donkey ass.
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Central MN, USA
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Yeah I agree. I often see this pattern. Worried customer reports not getting the package and needing it for a project. I refunded and offer express mail option and the response from that customer stopped after the refund. Because these incidents (their fault or postal fault), their neighbors and countryman/woman will pay more for my stuff. That's sad.
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