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Topic: Arduino Store problem - no response (Read 15043 times) previous topic - next topic

bad_pixel

Year and a half later - still happens... Package should already been sent but there isn't even GLS number assigned. Status is "pending" and no change for few days.

I already sent two emails with questions if there is everything alright - but no response.

maxim_zenin@hotmail.com

Interesting issue.

Paid through paypal, order seems shipped  but no trace of shipment searching a tracking number on DHL...
No answer from Arduino store customer support...
Dont know where is my package.

maxim_zenin@hotmail.com

After some email debate they have sent me my order again.

dawid

Hi,
Same here. I try to get any contact regarding the invoice, but without any response. See here:
https://forum.arduino.cc/index.php?topic=486065.0

dawid

https://forum.arduino.cc/index.php?topic=486065.0

The link is invalid now. It seems they removed it, but still no replay about the invoice.

Censorship works better than store support!

dannable

@dawid

As has been pointed out on one your other threads, this is the community support forum. We have no influence over the people who run Arduino, nor can we answer business queries.
Beginners guide to using the Seeedstudio SIM900 GPRS/GSM Shield

dawid

#21
Jun 27, 2017, 11:57 am Last Edit: Jun 27, 2017, 02:07 pm by dawid
I hope community will be warned by this thread.
...and by this website:
http://arduino.business/

dawid

Hi,
A quick update. 2 hours after I made the above website(which I've just taken down ) and sent them links on their twitter and FB I got the correct commercial invoice.

Other than that these are really awesome products/tools !

akash1943

I am in a similar situation. My package was apparently delivered back to the sender. So they kept the product and my money and are not responding to repeated emails. I do not know what to do here :(

v_chinnici

I am in a similar situation. My package was apparently delivered back to the sender. So they kept the product and my money and are not responding to repeated emails. I do not know what to do here :(
Hello Akash,

We received your emails and addressed those in the appropriate department. You should have received an answer by now. If you still experience issues, please let us know.

Best regards,
Valentina Chinnici
Arduino
Product Marketing Manager (Education)

keeper17

I am in a similar situation. My package was apparently delivered back to the sender. So they kept the product and my money and are not responding to repeated emails. I do not know what to do here :(
Hello,

I am in the same situation. Payed by creditcard, got an information that my parcel has left the store but was delivered back to the sender. Thats now 1 week ago. No response to my questions. What can I do? When I do not hear anything the next days I talk to my creditdard company and try to get my money back..

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