Go Down

Topic: whats with the attitude (Read 18127 times) previous topic - next topic

Grumpy_Mike

Well I will give you an example of attitude:-

This person started two threads on the same topic and refused to put his code into code tags.
So then he started a third thread on the same topic, all in the space of a few hours.
The moderators then merged the three threads into one.
You will see some understandable attitude from me and although close there is no ( in my opinion ) derogatory language, but I am tempted.

http://forum.arduino.cc/index.php?topic=210597.msg1546376#msg1546376

polymorph

I've seen name-calling and been called names, but not by any moderators.
Steve Greenfield AE7HD
Nick Gammon on multitasking Arduinos:
http://gammon.com.au/blink
http://gammon.com.au/serial
http://gammon.com.au/interrupts

AWOL

"Pete, it's a fool looks for logic in the chambers of the human heart." Ulysses Everett McGill.
Do not send technical questions via personal messaging - they will be ignored.

cjdelphi

It's a self regulating fan site, without the fans the product would not exist

SargentSeven

As has been pointed out, this forum is on the Arduino.cc domain and linked under the support tab. That about sums it up for me. Its not like I'm going to a separate forum at a different domain not hosted by the manufacturer of the product. so lets be clear about that.

As far as name calling and rude behavior from mods. its obvious that some of the things I have seen have not stuck. (meaning they were edited or deleted) which is fine.

Point being, If you are a moderator or not, a professional demeanor should always be kept (in my opinion) so long as this forum is linked to support for any of the arduino products.
Motivation comes in the form of knowing the wife is going to hurt me if I don't follow through with my projects after spending our entertainment budget on parts. XD

AWOL

Quote
this forum is on the Arduino.cc domain and linked under the support tab

No-one asked me if that was OK.
"Pete, it's a fool looks for logic in the chambers of the human heart." Ulysses Everett McGill.
Do not send technical questions via personal messaging - they will be ignored.

SargentSeven

You mean you didn't get the memo?
Motivation comes in the form of knowing the wife is going to hurt me if I don't follow through with my projects after spending our entertainment budget on parts. XD

cjdelphi

I don't care ... you get the service you pay for!

SirNickity

Here we go again.  OK, it's pretty simple:

1) Be nice and respectful when you ask questions.  Ask those questions clearly.
2) When someone asks you for more info, either provide it, or accept that they may not stick around to guess.
3) Try to do a little research ahead of time, since many (most?) of the questions are repeats, if not frequent repeats.
4) If you have trouble with something, or something isn't clear to you, it's OK to be frustrated, but don't hold that against others here, or the Arduino itself.  Trust me.  The product works pretty darn well.  If it doesn't, it's either broken (hey, it happens sometimes), or it's you (which happens to everyone).
5) Post your code (with code tags!).  Post schematics.  If it helps, post a picture of your circuit.  Make sure those images are reasonably sized.

If you do those simple, obvious things, most of the moderators will be very kind to you, and you will probably get plenty of help.  Some folks are exceptions, and well... that's life.  People are people.  If you don't get all the help you wanted, well... that's also life.  Maybe your question was too complex and no one knows where to start.  Try to to simplify the problem to its absolute minimum and see if that gets more bites.

If that's not good enough for you, spend your time learning electronics and programming until you ARE the resident expert, then come back here and be the change you want to see.

liudr

I would like to point out that if the OP has worked two years in IT support, he should have some experience with paid support and how much it may cost. For a $30 hardware, I wouldn't expect much forum support even if everyone here is paid support. I have been on the receiving end of many tech and sometimes it supports. I usually do phone calls although sometimes forum posts are useful. Not everyone I talked to deserves golden stars. Once in a while a good support makes my day. Now that you know this is not paid support, you treat everyone here same as you. You share frustrations with many and dont lash out and dont point fingers. Everybody has day jobs and school work, or simply could use a cup of tea instead of helping out.

I dont agree with cjdelphi's remark about getting what you pay for. I think I am getting way more than I pay for.

cr0sh


5) Post your code (with code tags!).  Post schematics.  If it helps, post a picture of your circuit.  Make sure those images are reasonably sized.


I want to emphasize something here on this "step".

When you post code and/or schematics (and apologies for shouting): POST YOUR OWN CODE AND YOUR OWN SCHEMATICS THAT GO WITH THE CODE.

If the code and/or schematics aren't your own - put that in your comments and where you got them from. I have no problem with someone posting someone else's code and/or schematics if they are confused about something and they haven't gotten any help from the author (provided they contacted them - if they are still around) - but it only seems fair that you give this information, since it may help us to help you, and it also is fair to the author.

Also - if the code isn't for the schematics (or vice-versa) - please indicate that; I hate seeing people post code that has nothing to do with the schematics, then asking help for either, when it is clear that they don't have a clue that neither goes with the other (nor do they seem to understand this beforehand). Worse is when they post such code or schematics, and never bother to tell where they got it from (and seem to indicate that the code is theirs - most of the time this is just a quirk of translation, though).

Honestly - I prefer to see code and schematics that go together and that were rendered by the author of the post, even if both are wildly wrong; it at least shows some initiative and willingness to learn.
I will not respond to Arduino help PM's from random forum users; if you have such a question, start a new topic thread.

westfw

But ... please "cut & paste" your code, or attach a file, rather than re-typing "approximately" what you did.  I've seen a lot of conversations derailed by errors  in transcriptions: "here's my code", "x is wrong!", "oh, that's correct in the actual sketch!"...  So... how is one supposed to help?  (And it's particularly annoying.)

Also ...  post updates of your code as you incorporate advice.  There is little more useless than a follow-up comment of "I did all that and it's still not working."  You don't know which advice has been taken, or whether it was done correctly, or what the code looks like now...

GoForSmoke


there are times when i witness someone posting a question, following most if not all the guidelines. where the problem may be simple but there are conflicting views and the reply is
"Well you must be def, dumb and blind, the answer is right there in front of you numb nuts." with out any kind of solution or real help. Or even better, when the OP has some experience and is looking for a second opinion but the other person comes on with a very arrogant and belittling response. I have witnessed these in numerous posts, this included a moderator.


I think that you should provide at least two examples to back that up.

I have yet to see any time someone get abusive without being called on it and remedies taken but then I haven't read most of the threads and you seem to have seen what I have not.

Please, links or quotes or both?
Nick Gammon on multitasking Arduinos:
1) http://gammon.com.au/blink
2) http://gammon.com.au/serial
3) http://gammon.com.au/interrupts

polymorph

Quote
I have yet to see any time someone get abusive without being called on it and remedies taken but then I haven't read most of the threads and you seem to have seen what I have not.


I've seen and experienced name-calling, although not from any moderators, where no action was taken by anyone but the target of the name-calling.
Steve Greenfield AE7HD
Nick Gammon on multitasking Arduinos:
http://gammon.com.au/blink
http://gammon.com.au/serial
http://gammon.com.au/interrupts

GoForSmoke

Nick Gammon on multitasking Arduinos:
1) http://gammon.com.au/blink
2) http://gammon.com.au/serial
3) http://gammon.com.au/interrupts

Go Up