Pages: [1]   Go Down
Author Topic: Earthshine Electronics  (Read 3035 times)
0 Members and 1 Guest are viewing this topic.
Offline Offline
Newbie
*
Karma: 0
Posts: 4
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

Has anybody bought anything from Earthshine Electronics?

It took them 3 days to dispatch my order even though their website said it was in stock.

It has now been a week and I still haven't received anything.

Is this a genuine website or should I try to get a refund through paypal?

I defiantly wouldn't recommend dealing with these guys in the future...
Logged

North Yorkshire, UK
Offline Offline
Faraday Member
**
Karma: 104
Posts: 5531
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

Quote
Is this a genuine website
Yes but I think the guy does it part time.

Where are you ordering from?
A week doesn't sound too unreasonable to me - I've had 3 weeks or more for orders from some places.

Have you sent an email to ask chase the order up?

Mowcius
Logged

Offline Offline
Newbie
*
Karma: 0
Posts: 4
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

Yes but I think the guy does it part time.

If I would have known that I would have bought if from somewhere else. Its the fact that it took 3 days for the order to be dispatched.

They should make a note on the arduino website that its a part-time shop, and your order isn't processed immediately.

/end rant  smiley-zipper
Logged

North Yorkshire, UK
Offline Offline
Faraday Member
**
Karma: 104
Posts: 5531
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

Quote
If I would have known that I would have bought if from somewhere else. Its the fact that it took 3 days for the order to be dispatched.

They should make a note on the arduino website that its a part-time shop, and your order isn't processed immediately.
Well I don't know that for sure - many websites are also run by someone part time or they do other things as well. Hell, Sparkfun started off with a guy in his bedroom processing orders.
There may be a completely different reason for the delay - like I said, try email.
Logged

London, England
Offline Offline
Edison Member
*
Karma: 4
Posts: 1026
Go! Go! Arduinoooo !!!
View Profile
WWW
 Bigger Bigger  Smaller Smaller  Reset Reset

3 days to dispatch is perfectly resonable. Once dispatched it is in the hands of the postal services and sometimes they are fast, sometimes they are slow.

The T&Cs of the company wesbite (which you have to read and agree to BEFORE making your order) clearly state................

"Orders are usually dispatched within 48 hours of receiving payment. In some cases orders are dispatched the same day as the order. Orders made at a weekend will be dispatched the following Monday at the earliest. However, we cannot guarantee the above and there may be times when orders take longer due to unforeseen circumstances, e.g. a large order, which will take time to process, has been received prior to your order. If your order is urgent or you require special shipping methods then contact us BEFORE you make your order to arrange this. If you do not do this, the item will be sent via standard First Class mail and will therefore have no guaranteed shipping or delivery date. "

So if you needed it urgently you should have made arrangements before clicking the ACCEPT button.

Logged

Offline Offline
Newbie
*
Karma: 0
Posts: 4
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

3 days to dispatch is perfectly resonable.

Even most ebayers dispatch quicker! And if 3 days is perfectly reasonable, then why am I not the only person to complain about your poor delivery times.

And don't blame Royal Mail. Its not the Christmas rush.
Logged

North Yorkshire, UK
Offline Offline
Faraday Member
**
Karma: 104
Posts: 5531
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

Quote
then why am I not the only person to complain about your poor delivery times.
We don't work for Earthshine Electronics... Mike Mc was just quoting the website T&Cs which you should have read.

Have you tried email yet?
Logged

Offline Offline
Newbie
*
Karma: 0
Posts: 4
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

He didnt respond to my emails so I tried twitter.

Got the same response as Mike Mc posted. Made me think it was the same person, as well as reading this post:
http://www.arduino.cc/cgi-bin/yabb2/YaBB.pl?num=1292921236

But yes. I learned the hard way. Read the small print! I just wish he would have made it clearer, so I could have got it somewhere else.

I hope this guy received his:
http://www.arduino.cc/cgi-bin/yabb2/YaBB.pl?num=1294852284
Logged

North Yorkshire, UK
Offline Offline
Faraday Member
**
Karma: 104
Posts: 5531
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

Ok, perhaps he does work for the company, my mistake.
Logged

Offline Offline
Newbie
*
Karma: 0
Posts: 1
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

I'm pretty sure he is the company.

My starter kit (which was slow to arrive, but that was expected after reading these forum posts) had a number of issues that are still unresolved:
- It included a faulty part.
- The booklet with example circuits/code told me to use components that the kit didn't include.
- The kit included components that there was no instructions of how to use (less of an issue as I could find some examples on the web).

I've sent two emails to Mike in the last couple of weeks but have had no reply at all. Not a good experience.
Logged

Global Moderator
Boston area, metrowest
Offline Offline
Brattain Member
*****
Karma: 538
Posts: 27115
Author of "Arduino for Teens". Available for Design & Build services. Now with Unlimited Eagle board sizes!
View Profile
WWW
 Bigger Bigger  Smaller Smaller  Reset Reset

So, 3 years later and no improvement, eh?
Logged

Designing & building electrical circuits for over 25 years. Check out the ATMega1284P based Bobuino and other '328P & '1284P creations & offerings at  www.crossroadsfencing.com/BobuinoRev17.
Arduino for Teens available at Amazon.com.

Global Moderator
Netherlands
Offline Offline
Shannon Member
*****
Karma: 217
Posts: 13739
In theory there is no difference between theory and practice, however in practice there are many...
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

I hope that at least the order has been delivered smiley-wink

More serious, EE was one of the first with a very good tutorial (PDF) available..
Logged

Rob Tillaart

Nederlandse sectie - http://arduino.cc/forum/index.php/board,77.0.html -
(Please do not PM for private consultancy)

Global Moderator
Boston area, metrowest
Offline Offline
Brattain Member
*****
Karma: 538
Posts: 27115
Author of "Arduino for Teens". Available for Design & Build services. Now with Unlimited Eagle board sizes!
View Profile
WWW
 Bigger Bigger  Smaller Smaller  Reset Reset

Yes, I still have my Rev 5 "manual" that one could download.

Still can?
http://earthshineelectronics.com/
Quote
Welcome to Earthshine Electronics, your premier Arduino and electronics hobbiest store. If you are looking for "The Complete Beginners Guide to the Arduino" then send us an email and we will send it back to you.
Logged

Designing & building electrical circuits for over 25 years. Check out the ATMega1284P based Bobuino and other '328P & '1284P creations & offerings at  www.crossroadsfencing.com/BobuinoRev17.
Arduino for Teens available at Amazon.com.

Global Moderator
Netherlands
Offline Offline
Shannon Member
*****
Karma: 217
Posts: 13739
In theory there is no difference between theory and practice, however in practice there are many...
View Profile
 Bigger Bigger  Smaller Smaller  Reset Reset

REV5 is still available under the section BLOG
Logged

Rob Tillaart

Nederlandse sectie - http://arduino.cc/forum/index.php/board,77.0.html -
(Please do not PM for private consultancy)

Pages: [1]   Go Up
Jump to: