Oh lovely. Fallacy. What's that? False Equivalence? Doesn't really matter. Let's see what's next...
"If prompted?" What's that one? Changing the Goalposts? Looks like it.
And that's three. Three solid fallacies. Good for you.
Extremely hostile is extremely hostile no matter how it's clothed.
I apologise for my curtness and lack of tact.
The idea was that if they said "It doesn't work" they would get an automatic error message asking them for more information. You know, like a prompt. I guess you missed that. Try reading and understanding everything better next time.
But then there will be a million annoying false positives. Like I said, what happens if they say "It doesn't work.." just as an introductory phrase to a proper explanation, "It doesn't work, in that when I do <X> and expect <Y>, I get <Z> etc etc."
This is true, but if they can provide at least some level of description without being prompted that is at least a more useful post and probably get to the answer quicker.