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Topic: Can this web site get any worse? (Read 776 times) previous topic - next topic

larryd

Jan 16, 2019, 06:57 pm Last Edit: Jan 16, 2019, 09:08 pm by larryd
On Chrome, Safari, Explorer.

502 Bad Gateway!
Slllooooowwwww!
Logging out for no reason!
Freezing when when you press 'mark read'.
Flickering screens.
Time outs, no response!

Well done owners!
Hope you are making lots of money from advertising.

Oh, this is the second time I tried to post this as the site went down.

Note to self always copy 'post' before submitting it!

No, let me repeat, NO other web sites do this!!!




This site can't be reached

forum.arduino.cc took too long to respond.
Try:

Checking the connection
ERR_CONNECTION_TIMED_OUT
No technical PMs.
The last thing you did is where you should start looking.

Paul_KD7HB

Got the same results. Could not even reply. At least the re-boot seemed to go fast, only to fall over again.

But now someone has intervened and it's working pretty well.

Paul

larryd

#2
Jan 16, 2019, 10:23 pm Last Edit: Jan 16, 2019, 10:26 pm by larryd
Good to know I am not the only one seeing these things, thanks Paul.


At the moment, things are better, but I won't say they are fixed until there is no problem for 7 days and 7 nights.



No technical PMs.
The last thing you did is where you should start looking.

Robin2

#3
Jan 16, 2019, 10:24 pm Last Edit: Jan 16, 2019, 10:27 pm by Robin2
On another Forum that I use the "man in charge" is kind enough to post a banner warning of planned outages and apologizing for unplanned outages.

It would be great to see the same thing here.


That other Forum shut down completely for a day or so about a week ago due to a malicious attack. They immediatley put up a single page with info explaining what had happened and updating us as they worked on the problem.

...R
Two or three hours spent thinking and reading documentation solves most programming problems.

larryd

#4
Jan 16, 2019, 10:28 pm Last Edit: Jan 16, 2019, 10:28 pm by larryd
:)





No technical PMs.
The last thing you did is where you should start looking.

pert

I like when sites (e.g. GitHub, Travis CI) have a site status page and dedicated twitter feed (since a site status page doesn't do you much good if you can't access it). It really helps ease the mind when you're wondering "Is it just something wrong on my end? Are they aware of the problem? Are they working on the problem?".

larryd

#6
Jan 16, 2019, 11:31 pm Last Edit: Jan 17, 2019, 12:34 am by larryd
Perhaps they don't do this here as they are perpetually working on problems.

Surely it cannot be that they don't respect the users, moderators and other volunteers.



Edit:
Okay, it's crap again, I guess this will be the the new normal.

Very nice, congratulations.







No technical PMs.
The last thing you did is where you should start looking.

pert

I do think it would be helpful for parts of the Arduino operations to be more transparent. There are plenty of communication channels to the community available but they are not used often enough by the Arduino team. I believe we will see this situation improve in the near future. You might have noticed that recently Arduino employees have started participating in certain forum sections (according to their areas of expertise). Hopefully that will eventually happen in the "Website and Forum" section too.

Robin2

#8
Jan 17, 2019, 10:16 am Last Edit: Jan 17, 2019, 10:16 am by Robin2
Hopefully that will eventually happen in the "Website and Forum" section too.
I have been asking for that for years, and I know my requests have been seen by some of the Forum "management".

It's called "customer service".

...R
Two or three hours spent thinking and reading documentation solves most programming problems.

sterretje

I only saw one 502 but had trouble signing in. It goes through all the motions of sign-in and you still can't see that you're logged in. Refresh a couple of times and it comes right.

You can log this type of issues at https://github.com/arduino/forum-issues if it's still ongoing. Seems to be OK at the moment.
If you understand an example, use it.
If you don't understand an example, don't use it.

Electronics engineer by trade, software engineer by profession. Trying to get back into electronics after 15 years absence.

larryd

No major problems today.

I suppose now that I said this, I will be proven wrong.



No technical PMs.
The last thing you did is where you should start looking.

Robin2

You can log this type of issues at https://github.com/arduino/forum-issues if it's still ongoing. Seems to be OK at the moment.
They can easily read the complaints here.

Expecting people to go to another website is like expecting Sainsburys customers to walk across the street to Asda to lodge a complaint.

...R
Two or three hours spent thinking and reading documentation solves most programming problems.

larryd

They can easily read the complaints here.

Expecting people to go to another website is like expecting Sainsburys customers to walk across the street to Asda to lodge a complaint.

...R
Hummm, giving 'they' the benefit of the doubt, this site may be preventing 'they' from accessing and displaying pages on 'this' site.    :(



No technical PMs.
The last thing you did is where you should start looking.

Robin2

Hummm, giving 'they' the benefit of the doubt, this site may be preventing 'they' from accessing and displaying pages on 'this' site.    :(
That in itself should be a big RED FLAG telling them that there is a problem :)

Hell, they might even discover a problem and be able to fix it before their customers notice it.

...R
Two or three hours spent thinking and reading documentation solves most programming problems.

pert

The problem was reported to the responsible people and they had began working on it before this thread even started.

This is why I think more transparency from Arduino would be so helpful. There is no reason the issue report and progress updates couldn't have been done in a public bug tracker. That would allow the other people experiencing the problem to see that it had already been reported (and avoid wasting their time and the time of Arduino employees submitting duplicate reports) and track what was being done about the issue. In some cases (e.g. security-critical items), it does make sense to work in secret, but in this case (and most), it's only harmful.

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