It's not that strange, I don't think I've ever seen a single issue of this nature addressed, or even acknowledged, by the powers that be.
In fact the only time I've seen them post on this forum was around the time of the Due release.
I know of people (myself included) who have directly PMd and emailed the team with no response.
There may be good reason, maybe they get 1000 emails a day and just can't answer them all. Either way you better get used to it 
There is a bug-reporting mechanism, I don't know anything about it though.
Rob