Odd that you mention Alice as two of us have had decent experience with them.
They were and are one of my early Arduino related item suppliers.
Not had any issues since an early glitch.
I find that coming down quite strictly on suppliers from Ebay often gets me better future service.
It has also meant a few freebies too 
Latest was a 5 mtr roll of RGB which were supposed to be addressable but turned out to be std RGB strip. Couple of emails later and a refund and the roll was mine to keep as it was thier mistake and they knew shipping back at thier expense would be a bigger loss. Also had a batch of relay modules that were not in my order on another occasion...btw these were not from Alice.