HELP ACTIVATION

Hello
last year I already activated a mkrfox1200 card successfully and then now something in the sigfox system is not working since it is already the third card that does not work, in another it the sigfox backend told me that the id and pac code was not valid, I hope that will solve soon because otherwise it is useless for the Arduino Srl to continue to sell this type of cards......

Thank you for your interest