Timbergetter:
Wow. I’ve really stepped on a hornets nest here. I am so sorry you have had such bad experiences with people not following strict protocol. I don’t think I’ll now progress to stage 2 of my errant troubleshooting in view of the flare-up arising from stage 1. At least you inadvertently answered my stage 1 question which sought to establish if I had a problem or not, and for that I thank you.
No, I just wondered what you were thinking. I can't seem to make sense of it and was hoping someone could enlighten me so I can understand people better.
Are they just dumb? Or is there a reason that they think we'll hang up on them if they give us details? Or are they embarrassed by the work they've done and hoping they won't have to show it? What is the reason why people do something so stupid?