Have the same problem with a Nano 33 BLE I received today. The only solution I found was to press the reset button twice, which installed the driver correctly, previously it tried installing and failed.
Have uploaded and run the "blink" sketch ok, although it changed the com port from 12 to 13 for some reason. Will see when I restart everything tomorrow if it still all works.
This is with Windows 7, Arduino IDE 1.8.10.