[Solved] My account would be deleted without request

Hello,
my real Arduino Account would be deleted for no reaseon.
My real account is volvodani but i could not sign in. My email address the system said is "not registered" how i can restore it? Could anyone help me please.

Greeting
Real "volvodani"
DerDani


Ist hier noch jemand betroffen. Mein Account wurde seitens arduino.cc gelöscht. Ich habe versucht auch eine neue Bestätigung/Passwoert Reset Mail zu bekommen aber dies war nicht möglich mit der Meldung "Your email is not registered.
War hier noch jemand betroffen und wie hat er das wieder hin bekommen?
Ist schon schade nach 9 Jahre unauffälligem Verhalten so rausgekegelt zu werden, da ich ja schon 1800 Posts hatte als Edison Member.

Gruß
Der echte "volvodani"
DerDani

Moderator edit: German version added.]

The account has not been deleted.

I cannot find any reason you would not be able to login.

Please copy-then-paste the exact error message.

Uh oh. Both accounts have the same email address. How did you do that?

Okay,
this account has an another email adress like the original. So how we can fix?

Please start by posting the exact error message that is displayed when you try to login to the other account.

See attached File.
After a request over forgot password. I get a email with the text from Arduino Account your email is nor registered.

Greeting
DerDani

2018-06-28 07_43_39-Arduino SSO - Login.png

To other moderators: I cannot find any ban triggers that would cause a problem.

My Email address of volvodani should be {redacted #1}. The Email address of this account {redacted #2}.

Did you change the email address for @volvodani01 (this account)?

Or is there something really bad happening with the forum software? (Did the email address change "on its own"?)

I changed because i thougt this could be a problem and i didn't know which of my emaiil both adresses where used.
But still no logon on "old" account possible. With reset password (volvodani) I get a email that address not registered

Got it.

With the email addresses different are you now able to access your original account (volvodani)?

Is there a probelm with the merge of the forum account and arduino.cc account?

Greeting
Daniel

I don't understand the question so the answer is "I don't know".

There are two types account the id.arduino.cc and the forum setting you reach over the Profile Link. See Attached file.


Geetings
Daniel

@coding badly could you change the email adress and sent a reset passwort mail?

Greeting
Daniel

Hey Please, could somebody help me please.
This is a important account to me.

if i write a PM form volvodani01 to volvodani i get a email notification that somebode write me an PM. But in both way of the password/forgot request function (forgot password and forgot username) this email where i get the notifaction would said it not registered.

Greeting
Daniel

Try this...

• Remove all arduino.cc cookies. You will have to refer to instructions for your browser.

• For example, if you are using Firefox then navigate here...
about:preferences#privacy
• Click Manage Data
• Enter "arduino.cc"
• Click Remove All Shown
• Click Save Changes
• Click Remove
• Close the tab

• Navigate to the Arduino forum...
http://forum.arduino.cc/

• Click Sign In

• Click Forgot your username/password?

• Enter your email address (the address for volvodani)

• Click Reset Password

• Check your email for instructions

• You should have been sent a URL that resets your password; navigate to that location
• Enter your new password

• You should now be able to login

Sorry I tried with an pc with i haven't been on Arduino.cc got the same email notregistered with an tabletthe same.
Do you had contact to an other mod maybe he had some other suggestions.
Greetings
Daniel

volvodani01:
Sorry I tried with an pc with i haven't been on Arduino.cc got the same email notregistered with an tabletthe same.

This is what I get when I follow my instructions for your email address...

Check your email, we just sent you a link to complete the reset of your password

I suggest you too follow my instructions.

(I tested with Firefox and Internet Explorer and Edge. At this point you should have three emails waiting.)

So i get three Emails on this Emailaddress with the text "email not registred"

Yes this message i get for the first step.
But the Mail in my gmx mailbox is the text Email Adress is not registered.
So i tried several things. So i get from arduino.cc the same message as you bit the inbox is the other mail.

Could you set another email Address that you set to the volcodani accont?
Greetings
Daniel

This is what i got

Step1:

Step2: (to here it looks normal)

Step3: (my Inbox)

Maybe it make my problem more clear.

And if i sent a PM to my volvodani account i get a notification that someone (volvodani01) sent me a PM
Step 4:

And if i follow the link for replay the account is "not registered"

Greetings
Daniel