Pololu LCD 16x2 display problem

Such a clear-cut block-no-block image! I think maybe one of the controllers in the back (the two black epoxy bumps) is dead or its connection to the lcd panel is bad. The rubber between the circuit board and the lcd glass panel might be dislocated. How do they look?

Refer to figure 1 here:

http://www.altadox.com/lcd/knowledge/lcd_connection_types.htm