I updated the Firmware on the MKR1000.
I removed anti-static foam.
But I can't configure the encryption chip.
I did everything I should do.
But Useless...... 
Try removing anything you have connected to pins 11 and 12 on your board.
Make sure the board is not sitting on anything conductive that might be shorting out the pins.
pert:
Try removing anything you have connected to pins 11 and 12 on your board.Make sure the board is not sitting on anything conductive that might be shorting out the pins.
yeah i did
But The problem is still unresolved......
And mkr1000 is on the wooden table.
@songTW
I assume you're going through the Getting Started and it doesn't succeed provisioning your crypto chip.
I would make sure the following conditions are satisfied:
- CreateAgent plugin is installed
- you are using a compatible browser (Chrome works well, so does Safari on Mac)
- you are able to upload a Blink example to your board using the Create online editor
if all that works then we can investigate further.
Have you used the board before removing the antistatic foam? (It happens more often than you can imagine)
let us know, we're here to help 
u.
ubidefeo:
- CreateAgent plugin is installed
- you are using a compatible browser (Chrome works well, so does Safari on Mac)
- you are able to upload a Blink example to your board using the Create online editor
-yes.
-yes,I use Chrome.
-no,this is my first time use online editor.
ubidefeo:
Have you used the board before removing the antistatic foam? (It happens more often than you can imagine)
-no.
thank you so much for your help.
songTW:
-no,this is my first time use online editor.
Hi. What do you mean by "no". Do you mean that you tried to upload the Blink sketch and the upload failed, or do you meant that you never tried?
pert:
Hi. What do you mean by "no". Do you mean that you tried to upload the Blink sketch and the upload failed, or do you meant that you never tried?
I never tried it.
Thanks
Please do this:
- Make sure the Arduino Create plugin is running on your computer.
- Plug your MKR1000 into your computer with the USB cable.
- Open the Arduino Web Editor: Arduino Cloud
- Click the "Examples" tab on the left side of the screen.
- Click on "01.Basics (6)".
- Click on "Blink". This will open the Blink example sketch in the sketch pane.
- Make sure "Arduino/Genuino MKR1000" is selected from the dropdown menu at the top of the sketch pane and that its port is recognized.
- Click the right pointing arrow button (Upload) at the top of the sketch pane.
The Blink sketch should now be uploaded to your MKR1000. When the process finishes, you should see the text "Success: Done uploading Blink" on the green bar at the bottom of the sketch pane. Did the upload work for you?
This is my first attempt at mkr1000 and Arduino Create.
However, I encountered a problem when configuring the encryption chip.
I also tried the other three mkr1000(plus s?). This makes me feel funny and depressed.
So I can't use Arduino Create until I configure the encryption chip.
songTW:
So I can't use Arduino Create until I configure the encryption chip.
This is incorrect. Arduino Create has multiple services. You can't use Arduino IoT Cloud until you configure the encryption chip, but you can use Arduino Web Editor right away.
I tried it today, you are right,the upload is work. but I got the following error: "/home/builder/opt/arduino-builder/arduino-builder -compile -core-api-version 10611 -hardware /home/builder/opt/arduino-builder/hardware -hardware /home/builder/.arduino15/packages -tools /home/builder/opt/arduino-builder/tools -tools /home/builder/.arduino15/packages -built-in-libraries /home/builder/opt/libraries/latest -logger humantags -fqbn arduino:samd:mkr1000 -build-cache /tmp -build-path /tmp/062915633/build -verbose -prefs runtime.tools.linuxuploader.path=/home/builder/.arduino15/packages/arduino/tools/linuxuploader/1.5.1 -prefs runtime.tools.x86-linux-gcc.path=/home/builder/.arduino15/packages/arduino/tools/x86-linux-gcc/7.2.0 -prefs runtime.tools.CMSIS-Atmel.path=/home/builder/.arduino15/packages/arduino/tools/CMSIS-Atmel/1.2.0 -prefs runtime.tools.arc-elf32.path=/home/builder/.arduino15/packages/Intel/tools/arc-elf32/1.6.9+1.0.1 -prefs runtime.tools.openocd.path=/home/builder/.arduino15/packages/arduino/tools/openocd/0.10.0-arduino7 -prefs runtime.tools.arduino101load.path=/home/builder/.arduino15/packages/Intel/tools/arduino101load/2.0.1 -prefs runtime.tools.core2-32-poky-linux.path=/home/builder/.arduino15/packages/Intel/tools/core2-32-poky-linux/1.6.2+1.0 -prefs runtime.tools.nrf5x-cl-tools.path=/home/builder/.arduino15/packages/arduino/tools/nrf5x-cl-tools/9.3.1 -prefs runtime.tools.arm-linux-gcc.path=/home/builder/.arduino15/packages/arduino/tools/arm-linux-gcc/4.9.3 -prefs runtime.tools.bossac.path=/home/builder/.arduino15/packages/arduino/tools/bossac/1.7.0-arduino3 -prefs runtime.tools.i586-poky-linux-uclibc.path=/home/builder/.arduino15/packages/Intel/tools/i586-poky-linux-uclibc/1.6.2+1.0 -prefs runtime.tools.arduinoOTA.path=/home/builder/.arduino15/packages/arduino/tools/arduinoOTA/1.2.1 -prefs runtime.tools.CMSIS.path=/home/builder/.arduino15/packages/arduino/tools/CMSIS/4.5.0 -prefs runtime.tools.flashpack.path=/home/builder/.arduino15/packages/Intel/tools/flashpack/2.0.0 -prefs runtime.tools.avrdude.path=/home/builder/.arduino15/packages/arduino/tools/avrdude/6.3.0-arduino8 -prefs runtime.tools.arm-none-eabi-gcc.path=/home/builder/.arduino15/packages/arduino/tools/arm-none-eabi-gcc/7-2017q4 -prefs runtime.tools.avr-gcc.path=/home/builder/.arduino15/packages/arduino/tools/avr-gcc/7.3.0-atmel3.6.1-arduino5 -prefs runtime.tools.dfu-util.path=/home/builder/.arduino15/packages/arduino/tools/dfu-util/0.9.0-arduino1 -prefs runtime.tools.sketchUploader.path=/home/builder/.arduino15/packages/Intel/tools/sketchUploader/1.6.2+1.0 -libraries /tmp/062915633/custom -libraries /tmp/062915633/pinned /tmp/062915633/Blink
Sketch uses 10996 bytes (4%) of program storage space. Maximum is 262144 bytes.
Programming with: Serial
Restarting in bootloader mode
Get port list before reset
[COM20 COM19 COM35 COM31 COM38]
Touching port COM38 at 1200bps
Set DTR off
Flashing with command:C:/Users/song/.arduino-create/arduino/bossac/1.7.0-arduino3/bossac.exe -i -d --port=COM37 -U true -i -e -w -v C:/Users/song/AppData/Local/Temp/arduino-create-agent375618816/Blink.bin -R
Set binary mode
readWord(addr=0)=0x20007ffc
readWord(addr=0xe000ed00)=0x410cc601
readWord(addr=0x41002018)=0x10010305
version()=v2.0 [Arduino:XYZ] Dec 20 2016 15:36:43
chipId=0x10010005
Connected at 921600 baud
readWord(addr=0)=0x20007ffc
readWord(addr=0xe000ed00)=0x410cc601
readWord(addr=0x41002018)=0x10010305
Atmel SMART device 0x10010005 found
write(addr=0x20004000,size=0x34)
writeWord(addr=0x20004030,value=0x10)
writeWord(addr=0x20004020,value=0x20008000)
Device : ATSAMD21G18A
readWord(addr=0)=0x20007ffc
readWord(addr=0xe000ed00)=0x410cc601
readWord(addr=0x41002018)=0x10010305
Chip ID : 10010005
version()=v2.0 [Arduino:XYZ] Dec 20 2016 15:36:43
Version : v2.0 [Arduino:XYZ] Dec 20 2016 15:36:43
Address : 8192
Pages : 3968
Page Size : 64 bytes
Total Size : 248KB
Planes : 1
Lock Regions : 16
Locked : readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
readWord(addr=0x41004020)=0xffff
none
readWord(addr=0x41004018)=0
Security : false
Boot Flash : true
readWord(addr=0x40000834)=0x7000a
BOD : true
readWord(addr=0x40000834)=0x7000a
BOR : true
Arduino : FAST_CHIP_ERASE
Arduino : FAST_MULTI_PAGE_WRITE
Arduino : CAN_CHECKSUM_MEMORY_BUFFER
Erase flash
chipErase(addr=0x2000)
done in 0.783 seconds
Write 11140 bytes to flash (175 pages)
write(addr=0x20005000,size=0x1000)
writeBuffer(scr_addr=0x20005000, dst_addr=0x2000, size=0x1000)
[========== ] 36% (64/175 pages)write(addr=0x20005000,size=0x1000)
writeBuffer(scr_addr=0x20005000, dst_addr=0x3000, size=0x1000)
[===================== ] 73% (128/175 pages)write(addr=0x20005000,size=0xbc0)
writeBuffer(scr_addr=0x20005000, dst_addr=0x4000, size=0xbc0)
[==============================] 100% (175/175 pages)
done in 0.077 seconds
Verify 11140 bytes of flash with checksum.
checksumBuffer(start_addr=0x2000, size=0x1000) = b4fa
checksumBuffer(start_addr=0x3000, size=0x1000) = d22f
checksumBuffer(start_addr=0x4000, size=0xb84) = 29c
Verify successful
done in 0.015 seconds
CPU reset.
readWord(addr=0)=0x20007ffc
readWord(addr=0xe000ed00)=0x410cc601
readWord(addr=0x41002018)=0x10010305
writeWord(addr=0xe000ed0c,value=0x5fa0004)
SAM-BA operation failed"
is this normal?
No, this is not normal. There is a report of this problem being caused by having your Arduino board connected to a USB 3 port:
The solution is to use one of the USB 2.0 ports on your computer, or if you don't have any, connect a USB 2.0 hub between your Arduino and the computer.
The upload problem you discovered is almost certain to be also the cause of the encryption chip configuration error you reported at the start of this thread, as that process requires uploading a sketch to your MKR1000. Since the sketch uploads are failing, the crypto chip can't be configured.
That is what my board was doing but some how i got it to configure the crypto chip.
Now I got this error: "We weren't able to configure the Crypto Chip."
songTW:
Now I got this error: "We weren't able to configure the Crypto Chip."
Did you get a successful upload using Arduino Web Editor yet?
I tried it again today. I successfully configured the chip. I think Arduino should have some restrictions.
Your suggestion is very useful to me, I am sincerely grateful.
I'm so glad to hear it's working for you now!
songTW:
I think Arduino should have some restrictions.
I don't understand what you mean by this. Would you mind providing more details about your proposal?
I saw Arduino Create have a "maker plan". If use the free plan, there is only 200 seconds of compilation time per day.