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Community => Website and Forum => Topic started by: AlexLa on Oct 01, 2018, 03:08 pm

Title: Billing Problem but no Answer from Store :(
Post by: AlexLa on Oct 01, 2018, 03:08 pm
I have a problem with the billing of an CTC 101.
I need a invoice without tax.
I wrote several times to store-edu@arduino.cc since a week but got no answer until now!
Does anybody know whats going on there?
Title: Re: Billing Problem but no Answer from Store :(
Post by: pert on Oct 01, 2018, 03:10 pm
Have you tried contacting them via the Store Support contact form:
http://store.arduino.cc/store-support (http://store.arduino.cc/store-support)
Title: Re: Billing Problem but no Answer from Store :(
Post by: AlexLa on Oct 01, 2018, 03:13 pm
several times,
contact form
store@arduino.cc
store-edu@arduino.cc

no reaction for a week now
Title: Re: Billing Problem but no Answer from Store :(
Post by: pert on Oct 02, 2018, 06:37 am
Did you check to make sure replies might not have been caught in your spam filter?
Title: Re: Billing Problem but no Answer from Store :(
Post by: v_chinnici on Oct 02, 2018, 03:00 pm
Hello,

The enquiry was addressed by our admin department, and the user is now in contact with the person responsible for this issue.

Best regards,