Arduino Forum

Products => Create => IoT Cloud Beta => Topic started by: pert on Feb 16, 2019, 04:03 am

Title: Unable to create thing if any other serial port device connected to computer
Post by: pert on Feb 16, 2019, 04:03 am
Reported at the request of endorama (http://forum.arduino.cc/index.php?topic=596116.msg4058631#msg4058631).

I encountered this when trying to create a new Arduino IoT Cloud Thing but it's really about creating the device, not the Thing. The same issue occurs if you try to create a device via Create Device Manager.
Title: Re: Unable to create thing if any other serial port device connected to computer
Post by: pert on Feb 16, 2019, 04:10 am
At the current state of Arduino IoT Cloud, it seems like it should be easy to determine which device is the single MKR WiFi 1010 connected to the computer from the VID/PID. However, this may not be an option as Arduino IoT Cloud is opened up to support more devices and you still have the issue of someone who has additional Arduino boards permanently connected to their computer that they are not targeting. It seems like rather than trying to do everything so "automagically" and inevitably failing for some users, it would be better to simply provide a list of the COM ports for the user to select from when multiple are present.
Title: Re: Unable to create thing if any other serial port device connected to computer
Post by: albertian on Feb 21, 2019, 02:29 pm
Hi @pert, thanks for the report! This issue should now be solved with a recent update. Now we are ignoring boards and serial devices that are not related to Arduino IoT Cloud, and if multiple supported boards are found you have the option to choose which one you want to configure.
Title: Re: Unable to create thing if any other serial port device connected to computer
Post by: pert on Feb 21, 2019, 03:01 pm
Thanks! I just tried it out and it works great for me. I only have a MKR WiFi 1010 so I couldn't test the feature for when multiple IoT Cloud compatible devices are connected, but that sounds very nice!
Title: Re: Unable to create thing if any other serial port device connected to computer
Post by: albertian on Feb 25, 2019, 03:48 pm
I'm marking this as solved.Thanks again for your effort!