Arduino don't seem to provide any support
I'm pretty sure that you underestimate the efforts expended by the arduino software team. It will be extremely interesting to see whether arduino.org is capable of fixing any software issues more complicated than changing a vendor ID or "arduino.cc" to "arduino.org" (I notice that they didn't "inherit" the issue list from the arduino.cc github repository. That's not a good start.)
I was thinking of end user support rather than software writing.
This forum is the "real" end user support.
Part of the Arduino.cc vs Arduino.org battle? http://forum.arduino.cc/index.php?topic=307162.0
Arduino don't seem to provide any support, enthusiasts do