Nextion display rtc problem

[robotronico]

Thank you PerryBebbington.
I opened a ticket on the nextion website... they should answer because it looks like an hardware problem, let's see what they say.
I'll let you know.
thanks a lot for your help and your time.
ciao

[PerryBebbington]

Thank you PerryBebbington.
thanks a lot for your help and your time.
ciao

You are welcome

[robotronico]

Hi guys,
I confirm that my panel's RTC is not working.
nextion support was good. they asked me to try many things but at the end they confirm that my panel's RTC was not initialized in a correct way or something like this.
they are going to send me a new panel.
The support was good and really fast considering that they are in China and I'm in Italy.
thanks to everybody.
ciao.

[PerryBebbington]

Nextion support was good. They asked me to try many things but at the end they confirm that my panel's RTC was not initialized in a correct way or something like this.
they are going to send me a new panel.
The support was good and really fast considering that they are in China and I'm in Italy.

Glad to hear the support was good; in the past I have read reports of their support being poor.