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Topic: Website Support Email dead? (Read 1 time) previous topic - next topic


I'm trying to change my Forum Account Password. I go to my picture top right, select Profile and I get directed to a webpage https://id.arduino.cc/ and I just get a plain white page saying "Loading....."

Also the Website support email account webmaste@arduino.cc is dead. "<webmaste@arduino.cc> failed: arduino.cc:
    550 5.1.1 The email account that you tried to reach does not exist."


It was a bit slow to load but my profile page did load fine.

The email should be webmaster@arduino.cc. Not webmaste@arduino.cc. Did you see it written as webmaste@arduino.cc on the website somewhere?


Nov 19, 2017, 12:28 am Last Edit: Nov 19, 2017, 12:29 am by dougp
I have the same problem with IE, works fine via Chrome.
Everything we call real is made of things that cannot be regarded as real.  If quantum mechanics hasn't profoundly shocked you, you haven't understood it yet. - Niels Bohr

No private consultations undertaken!



Ahh, mea culpa, I do apologise. I must have gotten a little over enthusiastic editing the webmasters email address when I copied from the website replacing the "(at)" with the @ symbol.

I'm using Internet Explorer v11 fully patched and up to date. I've tried viewing the profile in "Compatability Mode" too but with the same results.


Hi @fixit9660,
you are right, profile page doesn't work for IE11, we'll fix it as soon as possible. In the meantime you can change your password using the form at https://auth.arduino.cc/reset/
Thanks for your report!


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