I believe this is depending on your configuration.Here below a screenshot of my other laptop (HP): doesn't have com ports either.It can create one if needed (I did it manually, then they are visible), but this doesn't solve the issue.
I did that a number of times, in different circumstances (e.g. with a power attached to the Arduino,
Can you confirm that it makes the NEW HARDWARE sound when plugged in ?
You could try this...not mine but I know it works as I have used it on client computers in the distant past.open device managerclick on actionadd legacy hardwareclick on nextsearch for and install the hardware automatically(Recommended)nextit will detect that com port and nextdouble click com portnextnext and finish.Seems there was a problem with some DELL boxes a while back and this issue cropped up on one of my roll outs for Home Depot.