@songTW
I assume you're going through the Getting Started and it doesn't succeed provisioning your crypto chip.
I would make sure the following conditions are satisfied:
- CreateAgent plugin is installed
- you are using a compatible browser (Chrome works well, so does Safari on Mac)
- you are able to upload a Blink example to your board using the Create online editor
if all that works then we can investigate further.
Have you used the board before removing the antistatic foam? (It happens more often than you can imagine)
let us know, we're here to help 
u.