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Topic: The forum is kicking me to forum.arduino.cc (Read 512 times) previous topic - next topic

Koepel

The forum is causing me a lot of trouble, and it is getting worse. I can almost no longer use it, it is constantly fighting me.

When I log in, then I don't see the "Alerts Unread Posts Updated Topics..." bar. I have to press F5 to refresh. Sometimes that does not help. When I open a link in an other tab, then it is often gone again. I almost never know if I am logged in or not.

When I open a link to a topic (it can be any link from anywhere) then I often get kicked to forum.arduino.cc. Sometimes I have to try ten times in different ways to open a topic or a post in that topic. Sometimes I have to give up, because I can not open it.

I'm sure that when I disable all my security settings, ad-blockers, and whatever, that it will work. However, my security settings do not cause such problems on other sites. I have these problems only with this forum.

pert

I'm sorry to hear you're having troubles Koepel. Things have been good for me lately with the forum but I recently switched to primarily using a fairly vanilla Chrome installation because I was just having such a bad time with my beloved Firefox + NoScript + etc. (though actually not so many issues with the Arduino forum).

Probably the best way to get the attention of the people who are able to investigate the situation is to submit a report via Arduino's contact form:
https://www.arduino.cc/en/contact-us
That will create a support ticket which will allow the issue (as well as any related reports from others) to be tracked and for Arduino employees to communicate with you about it.

Koepel


DaveEvans

Same here, on Win 10 Firefox and Chrome.

Koepel

I have reduced a few blockers in Firefox and I have deleted all my cookies and other stored data from Google and from Arduino.cc.
Now I don't get kicked anymore 8)

The line "Alerts Unread Posts Updated Topics..." still does not show immediate after login in, but that is a minor problem.

DaveEvans

#5
Jan 29, 2021, 12:04 am Last Edit: Jan 29, 2021, 12:40 am by DaveEvans
Thx. I just got Firefox to work by turning off "Enhanced Tracking Protection" for https://forum.arduino.cc/

DaveEvans

#6
Jan 29, 2021, 01:23 am Last Edit: Jan 29, 2021, 01:24 am by DaveEvans
Pffft.  Back to its old tricks.  Sometimes can't login on Firefox, either.

Koepel

My Firefox settings are:
- block third-party cookies
- trackers: block only in private windows.
- whitelist cookie storing after closing Firefox for a arduino.cc (arduino.cc, login.arduino.cc, forum.arduino.cc).

I visit this forum in a normal window, not in a private window. So the trackers are enabled.

When I try to block cookies and visit the forum in private mode, then everything still works.
Maybe it is not the cookies. Maybe something that I turned off, but I forgot all the things that I have changed.

ballscrewbob

It seems to be a FF issue as I cannot even log in with FF even after doing a reset of the settings.
BUT when visiting individual sections I am signed in ?!?!?

It may not be the answer you were looking for but its the one I am giving based on either experience, educated guess, google (who would have thunk it ! ) or the fact that you gave nothing to go with in the first place so I used my wonky crystal ball.

Koepel

#9
Feb 01, 2021, 06:37 pm Last Edit: Feb 01, 2021, 06:45 pm by Koepel
I have contacted Arduino as pert wrote, and they wanted a video that shows how the problem. I was able to make a screenrecording that shows how I was kicked to https://forum.arduino.cc

After reducing my security settings and cleaning all cookies and website data, it did not happen anymore.
However, there is one single situation that still does it:
- Log out and close Firefox.
- Start Firefox
- Goto forum.arduino.cc
- Do not log in.
- Move mouse over "Project Guidance", and Firefox shows the correct link (with board=3.0).
- Click it, and I get kicked back to https://forum.arduino.cc/

This happens also with "Microcontrollers", but not with the other links.
When I click on the item of the "Last post", then it does not happen (it did before).
I can fill in the URL bar the text: "https://forum.arduino.cc/index.php?board=3.0" and I also get kicked.
Turning off security settings and add-ons one by one was not enough to find the troublemaker. I guess it is some kind of combination.

I'm not familiar with the Firefox developer tools, and I can not find a difference between those two links and other links.
Code: [Select]
<a class="subject" href="https://forum.arduino.cc/index.php?board=3.0" id="b3">Project Guidance</a>

Koepel

After doing those tests in my previous post, and after reducing more security settings, the situation got a lot worse.
When I am logged in, I can do one or two things, then I am no longer logged in. When I click on "Updated Topics" then I get kicked to https://forum.arduino.cc

At this moment the forum is almost not usable for me once again.

Riva

I opened at this forum this morning and was browsing and replying to posts without issue until I tried to use the search function in the page header to find one of my old posts. It did not find anything but using google it was the first hit. After using the arduino search bar I got logged out.
Don't PM me for help as I will ignore it.

ballscrewbob

Hi Riva

Do you mean you were logged out on the SEARCH page ?
If you want to try that again BUT use the back button or jump directly to the forum are you still logged out ?

If you are still logged into the forum that is the "new normal" for the moment as AUTH0 broke the SSO.


It may not be the answer you were looking for but its the one I am giving based on either experience, educated guess, google (who would have thunk it ! ) or the fact that you gave nothing to go with in the first place so I used my wonky crystal ball.

Riva

Do you mean you were logged out on the SEARCH page ?
If you want to try that again BUT use the back button or jump directly to the forum are you still logged out ?

If you are still logged into the forum that is the "new normal" for the moment as AUTH0 broke the SSO.
AFAIK I was not logged out on the search page but anything I search for comes back blank so I assume it must be linking to something external to arduino.cc and I'm blocking it.

Trying it today and it did not log me out but I will keep at it over the next few days as this morning I did not have to go through the ritual of clicking sign in (that goes nowhere) and page refresh to register I was actually still logged in.

Don't PM me for help as I will ignore it.

Koepel

Delete your browser cache.

I think that the website was changed and they asked me to delete the browser cache (or website storage or buffered data or whatever your browser calls it).
That solved a number of problems for me.

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