Robin2:
Because we've been using it for many years with many couriers, including our last one that we had for several years. And the QA guy at our depot has personally visited us a number of times, checked it, watched us pack etc.This suggests fairly clearly that the problem rests with the cheaper courier you are using.
So the question you have to face is whether the savings (compared to your previous courier) offset the cost and inconvenience of the breakages.
I know you said earlier "you get what you pay for but you also have to be able to pay for it" - but maybe you have simply got to the unacceptable bottom?
...R
no, trust me, we are nowhere near the bottom. this is reputable courier (as much as any are) and not one of the cheapest or terrible ones like Yodel.